When implementing new customer-facing technology, we know how important it is that your customers have a great initial experience. A challenging first experience can leave customers unwilling to try it again when they next visit.
Our Brand Ambassadors can guide customers through the process, ensuring that they are confident and eager to use it again during future visits.
For retailers, it’s important that you have buy-in from all colleagues when it comes to using your new technology. We can provide briefings, training and coaching to colleagues, leaving them prepared and confident to encourage customer usage. We will design a training programme that can include classroom sessions or shop-floor coaching.